UNLOCKING THE POTENTIAL OF AUTOMATION

The journey to virtual operations has begun

Software robotics will soon be ubiquitous. Forrester estimates that by 2021 there will be over four million “bots” doing office and administrative tasks. The McKinsey Global Institute estimates that by 2030 47 percent of the US workforce will be automated

With the ‘bots’ coming, advantage lies with organisations that are quick to unlock the potential of workforce automation. Facing relentless pressure to reduce costs and with challenger start-ups being fully automated by design, incumbents are driven to automate their operations to dramatically reduce labour costs, improve productivity and increase operational agility and the speed of innovation

Like factories of the past the offices of today are like assembly lines, requiring more inputting of data and less creative thought. RPA automates these low-end tasks, “taking the robot out of the human.”  This releases many hours of labour that can be switched to meeting demand elsewhere, without adding headcount, and to more value-adding and satisfying tasks that require human empathy, judgment, creativity and collaboration. A typical metric that demonstrates the success of automation is “hours given back to the organisation per day.” New jobs are created too, such as automation developers and process controllers

Leading organisations around the world are implementing Robotic Process Automation (RPA) software and creating digital workforces to digitise repetitive rules-based processes:

  • Using Blue Prism’s RPA software, an international bank has automated a range of processes saving over 1000 FTE. A UK retail bank has automated over 130 business processes. A global tier 1 bank recently placed an order for >1000 bots
  • A US bank uses Blue Prism for trade settlement, using the bots to perform research on the orders, resolve discrepancies and clear the trades. It previously took a human five to ten minutes to reconcile a failed trade – now a bot does it in a quarter of a second
  • A global telco uses 160 bots to process up to 500,000 transactions each month yielding a three-year return on investment of between 650 – 800% and reducing turnaround times from days to just minutes
  • It is reported that a third of global enterprises are active with RPA, significantly across processes long beset by manual interventions, such as invoice processing and collections, as well as higher-value areas, such as reporting analytics
  • In South Africa, the “Big 4” banks are all implementing RPA

The International Data Corporation reports that worldwide spending on robotics and services will hit $135.4 billion in 2019

DigiBlu specialises in implementing RPA and creating digital workforces

You may not know where to start but we have the expertise to help you on your way.  A Proof-of-Concept quickly demonstrates the power of automation and is used to establish leadership and governance, get production-ready and plan the journey. Having “wowed” all stakeholders, we will help you to scale fast by building internal capabilities – such as the Centre-of-Excellence, Automation Development and Operations teams – to run the implementation and manage virtual operations

THE BENEFITS OF ROBOTIC PROCESS AUTOMATION

Beyond the benefits of cost, speed and quality, RPA enables operational agility (scalability, flexibility and responsiveness) without the need of heavyweight IT support

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Cheaper

  • Reported cost reductions range from 30-80%
  • A return on investment that varies between 30 and as much as 200 percent in the first year
  • Each software robot costs much less than a human worker and does the work of 3-5 FTEs
  • No costly rework
  • Reduced human attrition and training costs
  • Human workers released to meet demand elsewhere without taking on additional headcount, or savings may be achieved through headcount reduction

Faster

  • 4 x the processing speed working 24 / 7 / 365
  • Process turnaround times can be reduced from days to just minutes
  • Faster time to market and earlier revenue recognition
  • Rule-based outcomes and formulae that can be applied in seconds

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Better

  • 100% accuracy: no human errors, no rework
  • Fully audit-able and compliant

STRATEGIC ADVANTAGE

  • Rapid response and innovation enablement – agile teams that deliver the automation of processes in quick increments and enable the rapid integration of front-end digital technologies with back office legacy environments: a potential lifesaver for incumbents struggling to keep pace with digital natives
  • Human effort shifted to value adding tasks that involve interaction, judgment and interpretation – improved job satisfaction; new value
  • Increased operational agility – robots can scale up and down and switch their tasks according to demand.  If requirements change, a robot can be trained quickly to adapt without the constraint of business silo or human resource issues and associated training costs
  • Improved compliance – RPA improves control by providing consistent adherence to set rules. All tasks are tracked and monitored to aid compliance evidencing and audit trail
  • Improved customer experience – faster service delivery; 24 hour coverage; staff freed-up for customer-facing roles
  • Provides insight – continuously verifies outcomes; applies a digital level of insight to human processing activity for continuous improvement
  • No Human Resource issues – robots don’t go sick, require performance reviews or compensation increases and don’t depart for jobs with competitors