Intelligent Automation will change the workplace as dramatically as did the machines of the Industrial Revolution. DigiBlu harnesses its power to create digital-human workforces that improve the customer experience, enable operational agility and speed innovationCONTACT US
Someone transposed from one of Henry Ford’s factories would recognise most workplaces today. Offices are like assembly lines, requiring long hours of data input and little creative thought. Only 17% of the UK workforce considers itself engaged and people who are bored with their work are inherently inefficient. The UK government’s ‘MacCleod Report’ says such disengagement leads to £44 billion a year in lost productivity.
Most organisations are structured around hierarchies and silos. Finance people do finance tasks, ops people do operations tasks and so on, with no single person having the rights or skills to conduct cross-business activities. Their IT systems fail to handle the true end-to-end nature of business processes and it is people who end up as the ‘process glue’, capturing and entering data from one system to another.
But the ‘bots’ are here and will soon be ubiquitous. Robotic Process Automation (RPA) automates low-end tasks releasing many hours of labour to meet demand elsewhere and to more value-adding tasks. New specialist jobs are created, but more, automation increases the value of human expertise, judgment and creativity, which leads to new products and services, increased productivity and new ways of working. The WEF predicts the creation of 133 million new jobs by 2022 and McKinsey forecasts that AI could contribute an additional 1.2 percent to gross domestic product growth for the next 10 years.
DigiBlu specialises in creating Digital Workforces. It’s not about the software, though we only work with the best, but all about leveraging its power to transform the business & operating model. We were in early with RPA and have moved well beyond proof-of-concepts to help clients scale, fast. Now, we’ve added cognitive intelligence capabilities to automate the entire value chain and are taking Intelligent Automation into the Rest of Africa, the UK … and beyond.
Digital Workforces will enable organisations to be more agile. A strategic enterprise asset, the multi-purpose Digital Workforce handles tasks from across the entire organisation orchestrating robotic capacity 24×7, addressing peaks and troughs in demand with the flexibility to react to planned and unplanned business events without need of additional human resource or training.
As we help companies scale RPA they transition from automating small tasks and addressing points of pain to using Intelligent Automation for strategic advantage. Adding cognitive intelligence capabilities to RPA opens up the number of use cases as it triggers execution by the bots, but more, it enables organisations to reimagine business processes from end-to-end as they leverage the power of Intelligent Automation to orchestrate activities across silos, from systems-of-engagement to systems-of-record. The outcome is an improved customer experience – from first-touch to fulfillment.
Once the proof-of-concept has ‘wowed’ key stakeholders, the support environment is established and the first automated processes are deployed, then organisations can scale RPA. There is never a shortage of candidate processes so demand management becomes important. In addition to churning out easy-to-implement automations, for rapid return on investment, we recommend a complementary approach; focus the executive agenda on using Intelligent Automation strategically and select processes that can be reimagined for competitive advantage: