First, we demonstrate the automation of a candidate process and provide a concept for how you should organise for RPA. This creates a ‘wow’. Then we undertake the hard work of getting ready for production with focus on; UAT, creating new policies, the enabling IT environment and a business that is ready to receive automations. Only then do we deploy the automated processes and scale fast, to create a low-cost, high-performance digital workforce
Robotic Operating Model
To configure and manage bots requires new organisational competencies and ways of working which are a hybrid of IT and operations capabilities. For some, this entails creating an RPA function as a a strategic asset at the enterprise level. DigiBlu has designed a Framework for Virtual Operations which describes the governance, organisations, processes & procedures and the integrating mechanisms that are required for managing a digital workforce. The core organisational features are a Centre-of-Excellence, an Implementation team and RPA Operations, with its control room function
Training and Resource
DigiBlu has the SA franchise for Robiquity (www.robiquity.com), Blue Prism’s first Authorised Training Partner. Using Robiquity ‘Bootcamp’ and ‘Academy’ certified methods, we accelerate the training and accreditation of the client’s staff so that they can implement RPA and operate their digital workforce. Understanding that clients will not always wish to wholly staff the implementation for themselves, we can also provide augmented resource for this period.