First, we demonstrate the automation of a candidate process and provide a concept for how you should organise for RPA. This always creates a ‘Wow’. Then we undertake the hard work of getting ready for production, focusing on; building out the excpetions, UAT, defining new policies, creating the enabling IT environment and getting business ready to receive the automations. Only then do we deploy the automated processes and scale fast, to create a low-cost, high-performance Digital Workforce.
For clients that don’t seek to scale an internal Digital Workforce, we can provide Automation-as-a-Service, combining RPA with AI and Cloud. This can be implemented and operated remotely.
Robotic Operating Model
To configure and manage bots requires new organisational competencies and ways of working which are a hybrid of IT and operations capabilities. For some, this entails creating an RPA function as a strategic asset at the enterprise level. DigiBlu has designed a Framework for Virtual Operations which describes the governance, organisations, processes & procedures and the integrating mechanisms that are required for implementing and managing a Digital Workforce. The core organisational features are a Centre-of-Excellence, an Implementation team and RPA Operations team, with its control room function
Training and Resource
DigiBlu has the SA franchise for Robiquity (www.robiquity.com), Blue Prism’s first Authorised Training Partner. Using Robiquity ‘Bootcamp’ and ‘Academy’ certified methods, we accelerate the training and accreditation of the client’s staff so that they can implement RPA and operate their Digital Workforce.
An implementation programme can require large numbers of analysts and developers. Once implemented, the Digital Workforce is run by only a handful of process controllers. Building a large pool of specialist analysts and developers can be problemmatic, especially given that they won’t all be needed once the implementation is complete. Consultants provide an expensive resource solution. Robiquity can contract specialist resource on an interim basis at lower cost.