Approach

JOURNEYING TO THE DIGITAL WORKFORCE

 DigiBlu’s approach to rapidly scaling RPA and Intelligent Automation

Drawing on our lessons learnt from implementing and scaling RPA for enterprise-scale clients, DigiBlu has developed a best practice delivery approach through five phases along two tracks:

 

  1. Generate value by automating processes; set the business objectives, conduct opportunity assessments, launch sprints and deploy automations

  2. Enable and sustain value by creating the Operating Model for the Digital Workforce to implement and operate the Digital Workforce. Our primary objective is to build the client’s internal capability to get them quickly self-sufficient and capable of realising the full potential of automation

We start by demonstrating the automation of a client process. This always ‘wows’ stakeholders.  We also help shape the strategic intent and operating model

Getting production-ready is the hard part.  This includes establishing the dev environments and IT infrastructure, updating IT and HR policies, getting operationally ready and establishing governance. This essential foundational work can take anywhere between two to six months

The configuration is generally easy, but forcing RPA solutions through environments which are not identical to Production causes unnecessary rework and diagnosis issues. Having learned through hard experience, we have developed a Build-Prove-Evolve approach

Automate the process ‘happy path’ to process ‘correct’ transactions.  It is quick and cost-effective to identify, configure and test the twenty percent of exceptions which happen eighty percent of the time and to manage the rarer exceptions via the human workforce

Test in Production. The bots are not traditional IT; they mimic human workers and merely interact with, rather than change, underlying applications and systems.  Some clients are not ready to allow testing in Production, but those that do gain inordinate benefits

From test, ‘prove’ the automation and reduce the number of exceptions to an acceptable level after which, conduct incremental refinements to the process once in Production. With rapid sprints, and by re-using components, you can scale at speed

Our Operating Model for the Digital Workforce incorporates the foundational pillars of the Blue Prism ‘ROM’, aligning organisation and roles with the delivery and operations processes. The operating model enables the Digital Workforce to scale as a strategic enterprise asset

approach-initialise-industrialise

BUILDING NEW CAPABILITIES

Organisations must build new capabilities in order to implement and operate their Digital Workforce. It starts by putting in place the right foundations, provided by Blue Prism’s Robotic Operating Model (ROM), which outlines standards, principles and templates that reinforce the implementation of RPA.  Building on the ROM, DigiBlu has designed an operating model for the Digital Workforce that aligns the core processes with organisational competencies

COE

SCALING THE DIGITAL WORKFORCE

Blue Prism and Thoughtonomy are designed to be scaled, to create multi-purpose Digital Workforces.

RPA scalability comprises three aspects:

  1. Handling increased load. This means large numbers of bots working together to carry out many instances of a business process and can also include having bots work on different processes at different times
  2. Expanding the scope of usage.This is about expanding RPA across an enterprise. Adoption might start in support functions, for example, then maybe move into back-office operations for several business units and then into the contact centre
  3. Increasing the breadth of access.This involves adding cognitive technologies, such as chatbots and OCR, to increase the number of use cases and extend the reach of RPA

While many implementations will start with RPA, once organisations go for scale they will usually add other technologies to create Intelligent Automation capabilities

ADDING VALUE EVERY STEP OF THE WAY

If you have ambition, and if you’ve created a solid platform for growth during the ‘initialise’ stages, then RPA will quickly build momentum and deliver huge benefits as it expands across the organisation, as you add cognitive capabilities, and enable business & operating model innovation

 

“THINK BIG”

THINK SERVICES & PROCESSES REIMAGINED | VALUE CHAIN & ECOSYSTEMS | THINK BUSINESS & OPERATING MODEL INNOVATION
START SMALL | WIN CREDIBILITY | SCALE FAST