Intelligent Automation

ROBOTIC PROCESS AUTOMATION

Think of a software robot as a person on your team: someone that laps up the boring work. Take a repetitive rules-based task, map out the business process and configure it in RPA software (no coding required)

Assign a bot to manage it
Use multiple bots, orchestrate their activities … and you have a Digital Workforce

RPA

THE BENEFITS OF RPA

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Cheaper

  • Depending on the process, volumes and number of human workers involved, cost reductions range from 30-80%
  • Software robots can cost less than 50% of a single human worker but do the work of approx. 5 FTE (and sometimes much more, and that’s just one shift)
  • Forrester reports a return on investment of 220% and a payback period of 15 months. DigiBlu is achieving year one ROI of 220% plus
  • The bots only do as they are told and don’t make errors, so there is no costly rework
  • Virtual workers avoid costs in support functions, office space facilities, equipment, software, supplies… parking spaces!
  • With bots, there is less human attrition which means reduced recruiting and training costs

Faster

  • RPA reduces turnaround times by an average of 62% (Forrester)
  • The speed of implementation means faster time to market for new products and quick integration with back-end legacy systems
  • Realtime processing, enabling reimagined processes, means earlier revenue recognition
  • Rule-based outcomes and formulae can be applied in seconds for rapid decision-making
  • Software robots are quickly configured to work with other technologies without need of coding or systems integration
  • Focus on the process Happy Path, and accepting exceptions, speeds the automation still further
  • By adopting such non-traditional methods, automations can be configured and deployed in just weeks

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Better

  • The turnaround speed, accuracy and automatically generated communications from RPA improves the customer experience. DigiBlu is experiencing considerable improvement in the NPS of automated processes
  • Bots can work 24×7 to enable always-on customer service
  • RPA improves security (reduces fraud) and enhances compliance. It improves control by providing consistent adherence to set rules and the bot’s actions are are all logged and are fully audit-able
  • Bored workers are inefficient, costing £44 billion a year through lost productivity in the UK alone. Bots don’t get bored
  • The bots don’t take complain, act malevolently, go sick or run off to competitors, which means less HR issues

INTELLIGENT AUTOMATION

Intelligent Automation combines the power of rules-based execution intelligence with the power of cognitive-based decision intelligence (RPA + AI + machine learning) to orchestrate activities from systems-of-engagement to systems-of-record; from first-touch to fulfilment.

Cognitive agents engage the customer while AI and analytics spot opportunities, inform decisions and gain approvals. Cognitive data capture converts unstructured data into digital triggers for RPA, turning decisions into action

Intelligent Automation automates processes by enabling human-to-robot interactions and orchestrating activities from end-to-end, across any system or application, without needs of systems integration

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RPA is the core component of Intelligent Automation and delivers operational efficiencies. It enables rules-based outcomes, orchestrates activities, captures and enters data from one system to another and automates the ‘long tail’ of process work that is not currently handled by IT systems

DIGIBLU PROVIDES TWO ROUTES TO INTELLIGENT AUTOMATION

ROUTE 1

In route one, the gateway to Intelligent Automation is through RPA, using Blue Prism, the market-leading RPA technology.

Blue Prism does not embed AI into its solution but rather provides the Operating System for the Digital Workforce, leveraging best-of-breed capabilities through its Technology Alliance Program which provides reference architectures and pre-integration with the likes of Microsoft Azure, Google Cloud, IBM Watson, AWS and TrustPortal to enable instant scale-out capabilities

We recommend TrustPortal with Blue Prism in particular. TrustPortal provides human-to-robot (H2R) interactions. At the front-end, it uses cognitive technologies to engage with customers, dynamically generate forms and trigger execution in RPA. During execution, it helps human workers handle exceptions then puts the work back into the robotic work queue for quick completion

Blue Prism’s Technology Alliances Program

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REAL-TIME, END-TO-END, HUMAN-TO-ROBOT INTERACTION ON AN ULTRA SECURE PLATFORM

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ROUTE 2

Our second route to Intelligent Automation leapfrogs RPA by going straight to a seamlessly integrated platform of capabilities, with Thoughtonomy,

which combines RPA, AI, machine leaning and cloud computing to understand, orchestrate and execute activities. It uses cognitive AI capabilities to structure data and trigger the execution of repetitive rules-based tasks in RPA and uses machine learning to schedule the completion of work in line with business objectives and SLAs

THOUGHTONOMY

3 core technologies

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Cloud Computing

Cloud based SaaS delivers

Rapid and repeatable deployment

Elastic scalability

Global reach

Zero client infrastructure footprint

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Software robotics

RPA delivers

Frictionless deployment

No integration requirement

No coding or agent deployment

Unlimited scope across applications

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Cognitive intelligence

Artificial intelligence delivers

Customer engagement

Extraction , translation and interpretation of information

Intelligent orchestration of work

Continual improvement