Intelligent Automation



Think of a software robot as a person on your team: someone that laps up the boring work

Take a repetitive rules-based task, map out the business process and configure it in RPA software (no coding required)

Assign a bot to manage it

Use multiple bots, orchestrate their activities … and you have a Digital Workforce





  • Reported cost reductions range from 30-80%
  • A software robot costs less than 50% of a single FTE but does the work of approx. 5 FTE
  • Forrester report an ROI of 220% and a payback period of 15 months
  • Avoids costs in support functions, office space facilities, equipment, software, and supplies
  • No costly rework
  • Reduced human attrition, recruiting and training costs


  • RPA reduces turnaround times by an average of 62% (Forrester), working 24 / 7 / 365
  • Faster time to market for new products, realtime processing and earlier revenue recognition
  • Rule-based outcomes and formulae that can be applied in seconds
  • Without need of coding, and by working with existing applications without need of systems integration, automations can be configured and deployed in just weeks



  • The bots only do as they’ve been told and work with 100% accuracy. This means no human errors and no rework
  • RPA improves security (reduces fraud) and enhances compliance. It improves control by providing consistent adherence to set rules and the bot’s actions are are all logged and fully audit-able
  • The bots don’t tire, take leave or run off to comptetitors, which means less HR issues



Intelligent Automation combines the power of rules-based execution intelligence with the power of cognitive-based decision intelligence (RPA + AI + machine learning) to orchestrate activities from systems-of-engagement to systems-of-record; from first-touch to fulfilment. Cognitive agents engage the customer while AI and analytics spot opportunities, inform decisions and gain approvals. Cognitive data capture converts unstructured data into digital triggers for RPA, turning decisions into action



RPA is the core component of Intelligent Automation and delivers operational efficiencies.  It enables rules-based outcomes, orchestrates activities, captures and enters data from one system to another and automates the ‘long tail’ of process work that is not currently handled by IT systems



In route one, the gateway to Intelligent Automation is through RPA, using Blue Prism, the market-leading RPA technology. Blue Prism does not embed AI into its solution but rather provides the Operating System for the Digital Workforce, leveraging best-of-breed capabilities through its Technology Alliance Program which provides reference architectures and pre-integration with the likes of Microsoft Azure, Google Cloud, IBM Watson, AWS and TrustPortal to enable instant scale-out capabilities

Blue Prism’s Technology Alliances Program



We recommend TrustPortal with Blue Prism in particular. TrustPortal provides human-to-robot (H2R) interactions. At the front-end, it uses cognitive technologies to engage with customers, dynamically generate forms and trigger execution in RPA.  During execution, it helps human workers handle exceptions then puts the work back into the robotic work queue for quick completion


TP Architecture


Our second route to Intelligent Automation leapfrogs RPA by going straight to a seamlessly integrated platform of capabilities, with Thoughtonomy, which combines RPA, AI, machine leaning and cloud computing to understand, orchestrate and execute activities. It uses cognitive AI capabilities to structure data and trigger the execution of repetitive rules-based tasks in RPA and uses machine learning to schedule the completion of work in line with business objectives and SLAs

Thoughtonomy: 3 core technologies