DigiBlu

ABOUT US

We live and breath RPA and Intelligent Automation

we do have lives, but as a firm, Intelligent Automation is all we do – we are specialists and our firm is organised by Competencies, so that we capture lessons learned and develop best practices and share them. No one really knows where we will end up with the workforce of the future, but in the kingdom of the blind the one eyed is king!

A consulting, implementation and managed services firm, we’re all about Digital Workforces

we refine and redesign, configure and deploy automated processes, set up CoEs and sell automation software, provide managed services and sell Processes-as-a-Service. More than merely implement software, we partner with clients to deliver digital transformations that generate material cost savings, a quick return on investment (year one ROI of 220% plus) and improved customer experience (at one financial services client, for example, we increased customer loyalty, as defined by NPS for automated processes, from 75% to 87%)

Headquartered in South Africa, DigiBlu operates internationally

with offices in Johannesburg, Cape Town and Mauritius, we serve clients across Africa the UK and beyond, leveraging our thought-leadership, best practices, low cost but highly skilled resource and world-leading technology platforms

DigiBlu combines long experience in delivering digital-enabled business transformations

with deep experience in managing enterprise transformation, in business process management and in configuring Intelligent Automation technologies, we have the right mix of skills to help clients realise the full benefits of Intelligent Automation. Our people are awesome. And so are our partners, who include Blue Prism and Thoughtonomy, who provide the best technologies for Digital Workforces

Our clients come from all industries

and include FNB, Nedbank, Investec, Investec Asset Management, Discovery, Citadel, Old Mutual, Old Mutual Insure, Old Mutual Namibia, Telkom, Open Serve, BCX and Bytes

STRATEGIC ADVANTAGE

DigiBlu’s journey to Intelligent Automation began back in 2005 with its antecedent, Southpaw Solutions, a consulting firm that specialised in Business Process Management.

Acquired by PwC then spun off in 2014 to create DigiBlu, our projects included the design and implementation of lean-based approaches, the development of a Banking Reference Model in ARIS, the design of core banking processes for a start-up digital bank and the design and implementation of a Process CoE.

Steve Burke, the co-founder with Werner Horn of DigiBlu, had especially deep experience in shaping and leading digital-enabled transformation programmes for blue chip clients in the UK and SA and, with this convergence of business transformation and process skills, RPA proved to be the big one, a serendipitous game changer, where our experiences came together to help us leverage the transformative power of what we now call ‘Intelligent Automation’ (RPA plus cognitive)

DigiBlu offers counsel to executives on making automation a strategic priority.

Our counsel derives from deep experience in helping organisations transform. Our market-leading experience in Intelligent Automation creates opportunities to to reimagine services and business processes and to transform the business & operating model … and we’ll help you all the way

As specialists, organised by Competencies, we capture and share lessons learned and build world-leading best practices

– such as our Operating Model for the Digital Workforce and innovative Build, Prove & Evolve method for rapid development, test and continuous improvement

With deep expertise in Business Process Management,

we are expert in improving and automating as-is processes, but more, in redesigning them too – across ecosystems and along value-chains; leveraging no-code platforms, easy-to-integrate orchestration and Agile approaches

Our approach is customer focused.

We help our clients become quickly self-sufficient in implementing Intelligent Automation and operating their Digital Workforce. We fast-track the training and accreditation of client staff and can provide resource augmentation too, if required, to top-up the client’s core team

Our Automation Developers are formally Accredited

and highly specialist in configuring Intelligent Automation technologies

Our international partner network provides an ecosystem of Blue Prism related technologies and capabilities:

  1. Blue Prism – the pioneer and global market leader for enterprise-scale RPA software
  2. TrustPortal – digital front-end for Blue Prism, enabling Human-to-Robot interactions
  3. Thoughtonomy – leading Intelligent Automation platform that combines Blue Prism RPA with Cloud Computing

and Cognitive Artificial Intelligence to deliver a flexible and scalable Digital Workforce

LEADERSHIP TEAM

DigiBlu’s leadership team draws on deep strategy, business transformation, IT & operations experience to guide our clients towards low cost, high-performance Digital Workforces

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Steve Burke

Chief Executive Officer

Steve has many years experience of innovating business and operating models, mostly in Financial Services. His CV includes business development manager for Digitization at Marconi, strategy consulting with A.T. Kearney and PwC and General Manager: Group Business Change at Absa bank. Consulting experiences – such as leading operations transformation at Abbey National, IT transformation at Sanlam and core banking transformation at Standard Bank – served as dress rehearsals for RPA

Steve holds a Masters degree in the Design of Information Systems (Cranfield) and an Honours degree in International Politics (UCW Aberystwyth) and, as a former British paratrooper, was trained in leadership and strategy at Sandhurst and the Army Staff College

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Werner Horn

Chief Finance Officer

Werner has led developments in process automation from building a Banking Reference Model in ARIS to creating a Process Value Centre for a leading South African bank and now, Robotic Process Automation. He has twenty years experience in improving the operational performance of Financial Services businesses in Europe, Africa and India. Werner was the founder and owner of Southpaw Solutions, a boutique consulting firm that specialised in Business Process Management and operations improvement. After it was acquired by PwC, he was appointed lead partner for Financial Services Advisory for Africa. Werner also handles our prestigious Old Mutual account where we first scaled at speed

Werner is a Chartered Accountant and holds an Honours degree in Accounting

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Paul St Quintin

Chief Operating Officer

Paul has deep operational experience in the Financial Services industry, across Africa. His focus has been partnering with key clients to design and implement strategic initiatives aimed at activating and sustaining operational efficiencies. He joined DigiBlu from Deloitte Consulting and Nedbank. He has more than 10 years’ experience in Operating Model design with specific focus on Business Models, Channel Management, Business Process Re-engineering, Lean Process Implementation, Operational Excellence and Cost Reduction. In addition to being our COO, Paul also runs DigiBlu’s Johannesburg Practice and handles many of our key accounts

Paul holds a Master’s degree in Business Administration, a Bachelor’s Degree in Finance and is Lean Six Sigma Green Belt accredited

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Gavin Beckett

Solutions Architect

Gavin has deep experience in Business Process Management and Enterprise Content Management, particularly in the financial services industry. An accredited Robotic Operating Model Architect, he is DigiBlu’s point man; in first to identify initial candidate processes, conduct opportunity assessments and design process solutions that leverage the power of Intelligent Automation

Gavin holds an Honours degree in Civil Engineering (Wits)

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Will Els

Technical Architect

Previously a systems owner, process manager and project manager, Will has deep experience of the space where business process meets technology. One of DigiBlu’s most experienced automation developers, he is our technical guru and go-to-guy when client’s are setting up their IT environments

Will holds a BComm in Accounting (RAU) and qualifications in programme management (University of Stellenbosch Business School)

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Johann Lotter

Practice Head – Cape Town

Johann joined DigiBlu from State Street, where he was Vice President, EMEA Business Architecture Group. His experience is in end-to-end business analysis, with primary focus on Data Management, Recordkeeping, Data Integration and Information Delivery. Johann leads DigiBlu’s Cape Town practice, which includes the OM, Investec and Citadel accounts

Johann holds a B.Com. Honours degree (UCT), CFP postgrad diploma in Financial Planning (Univ. Orange Free State) and a B.Com Financial Analysis (Stellenbosch)

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DIGIBLU ARE INTERNATIONALLY RECOGNISED LEADERS IN INTELLIGENT AUTOMATION

WE’VE GOT WORLD-LEADING TECHNOLOGIES, BEST PRACTICE METHODS … AND THE TALENT!