UNLOCK THE POTENTIAL OF INTELLIGENT AUTOMATION

The bots are not coming – they are here!

The ‘bots’ are here and will soon be ubiquitous. The WEF predicts the loss of 75 million jobs by 2022, which is scary, until you realise that they also predict the creation of 133 million new jobs over the same period. McKinsey forecasts that AI could contribute an additional 1.2 percent to gross domestic product growth for the next 10 years

Offices today have become like assembly lines, requiring more inputting of data and less creative thought. But now, RPA can automate these low-end tasks, releasing many hours of labour to meet demand elsewhere and to more value-adding tasks. New specialist jobs are created too, but more, automation increases the value of human expertise, judgment and creativity, which leads to new products and services, increased productivity and new ways of working

Advantage lies with organisations that are quick to unlock the potential of Intelligent Automation.  Facing relentless pressure to reduce costs while improving the customer experience, incumbent businesses are driven to automate their business processes to reduce labour costs and increase productivity, while gaining strategic advantage through increased operational agility and speed of innovation

Organisations around the world are implementing RPA and scaling, fast. In South Africa, DigiBlu were in at the beginning, starting with proof-of-concepts. Now, we often leap straight into strategies and opportunity assessments and we have broadened our RPA offering into Intelligent Automation (RPA + Machine Learning + AI + Cloud) which we are taking into the Rest of Africa, to the UK … and beyond

As companies scale RPA, they transition from discrete cost cutting activities to using Intelligent Automation for strategic advantage. An enterprise asset, multi-purpose Digital Workforces serve the entire organisation, orchestrating robotic capacity 24×7, addressing peaks and troughs in demand with the flexibility to react to planned and unplanned business events without need of additional human resource or training

As companies scale RPA, they look to add cognitive technologies to orchestrate activities from systems-of-engagement to systems-of-record. Cognitive agents engage the customer while AI spots opportunities and informs decisions. Cognitive data capture triggers RPA, turning decisions into action. The outcome? An improved  customer experience – from first-touch to fulfilment

DIGIBLU CREATES DIGITAL WORKFORCES,  AS AN ENTERPRISE ASSET,  FOR  STRATEGIC ADVANTAGE

INTELLIGENT AUTOMATION,  AT SCALE,  IS DIGITAL TRANSFORMATION

STRATEGIC ADVANTAGE

Once the proof-of-concept has ‘wowed’ key stakeholders, the support environment is established and the first automated processes are deployed, then organisations can scale RPA. There is never a shortage of candidate processes, so demand management becomes important. In addition to churning out easy-to-implement automations, for rapid return on investment, we recommend a complementary approach; focus the executive agenda on using Intelligent Automation strategically and select processes that can be reimagined for competitive advantage:

 

  • Increase operational agility.  Organised as an enterprise asset, the multi-purpose Digital Workforce can be orchestrated for maximum productivity, 24×7.  Bots scale and switch tasks according to planned and unpredicted demand, immediately, without need of extra people.  Processes can be automated and deployed in just weeks, without need of heavyweight IT support or waiting months at the back of the queue for IT enhancements
  • Speed innovation.  RPA enables rapid response and innovation enablement through the fast automation of processes and the speedy integration of front-end digital technologies with back-office legacy environments. With cool customer apps plugged into the Intelligent Automation underbelly, you have digital transformation. Faced with the threat of disruptors, this can give the competitive edge back to incumbents
  • Improve the customer experience.  The Digital Workforce delivers always-on, faster and better service.  Staff can be released to customer-facing roles and pricing made more competitive.  By adding cognitive technologies, the customer experience can be improved with frictionless engagement and processing, from first-touch to fulfilment
  • Ease the burden of regulatory change and compliance.  With the demand on compliance growing and as access to resources slows, it’s time to rethink how regulatory change could be managed. RPA can ease the burden, avoiding the need to ramp up human capital and to change systems, by streamlining the process of data integration, analytics and reporting, reducing the time and resources required, while using current systems. Plus, bots only do as they’re told, so RPA improves control by providing consistent adherence to set rules. All tasks are tracked, monitored and logged to aid compliance evidencing and audit trails
  • Innovate the business and operating model.  The multi-purpose Digital Workforce, as an enterprise asset, has the potential to deliver low cost, high performance operations, making a material impact on the cost-to-income ratio.  The addition of human-to-robotic interfaces at the front-end enables innovation and growth

DIGIBLU HELPS CREATE DIGITAL WORKFORCES 

OF EMPLOYEES WHO NEVER TIRE OF THE ROUTINE AND WORK FAST AND FLAWLESSLY AROUND THE CLOCK, FREEING UP THEIR HUMAN COUNTERPARTS TO WORK THAT IS MORE FULFILLING AND VALUE-ADDING

‘TAKING THE ROBOT OUT OF THE HUMAN’