UNLOCK THE POTENTIAL OF INTELLIGENT AUTOMATION

Human Endeavour | Digital Workers

Most offices are like production lines, with people spending too much time merely processing data, acting as the process glue between disparate systems. A UK government report found that only 17% of the workforce considers itself engaged and that bored workers cost £44 billion a year in lost productivity. With new businesses automated by design, such inefficiency is unsustainable for the incumbents. Knowing this, organisations are turning to Robotic Process Automation (RPA)

The bots are becoming ubiquitous. As organisations scale RPA they look beyond efficiency gains to the customer experience, imagining new services and processes. Then they explore cognitive technologies such as chatbots and OCR, to open up the use cases, engage customers, trigger bots and handle activities from  first touch through to fulfilment. When integrated these technologies create Intelligent Automation platforms which, increasingly, are being delivered over the cloud

Digital workers are super-efficient and release many hours of human labour.  Some people are redeployed to meet demand elsewhere and some to higher value activities. Savings can be invested into new customer-facing roles and new specialist jobs are created to implement and operate the Digital Workforce. Intelligent Automation increases the value of human qualities; new products, services and ways of working are innovated and productivity increases. The WEF predicts 133 million new jobs by 2022

DIGIBLU CREATES DIGITAL WORKFORCES,  AS AN ENTERPRISE ASSET,  FOR  STRATEGIC ADVANTAGE

INTELLIGENT AUTOMATION,  AT SCALE,  IS DIGITAL TRANSFORMATION

STRATEGIC ADVANTAGE

Once the proof-of-concept has ‘wowed’ key stakeholders, the support environment is established and the first automated processes are deployed, then organisations can scale RPA.

There is never a shortage of candidate processes so demand management becomes important. In addition to churning out easy-to-implement automations, for rapid return on investment, we recommend a complementary approach; focus the executive agenda on using Intelligent Automation strategically and select processes that can be reimagined for competitive advantage:

Increase operational agility.

Organised as an enterprise asset, the multi-purpose Digital Workforce can be orchestrated for maximum productivity, 24×7.  Bots scale and switch tasks according to planned and unpredicted demand, immediately, without need of extra people.  Processes can be automated and deployed in just weeks, without need of heavyweight IT support or waiting months at the back of the queue for IT enhancements

Speed innovation.  

RPA enables rapid response and innovation enablement through the fast automation of processes and the speedy integration of front-end digital technologies with back-office legacy environments. With cool customer apps plugged into the Intelligent Automation underbelly, you have digital transformation. Faced with the threat of disruptors this can give the competitive edge back to incumbents

Improve the customer experience.

The Digital Workforce delivers always-on, faster and better service.  Bots can communicate with customers to inform them of progress, staff can be released to customer-facing roles and pricing made more competitive.  Add cognitive technologies to enable frictionless engagement, intelligent data capture and dynamically generate forms which trigger bots to conduct back-end processing, improving the customer experience from first-touch to fulfilment

Ease the burden of regulatory change and compliance.

With the demand on compliance growing, RPA can ease the burden, avoiding the need to ramp up human capital and to change systems by streamlining the process of data integration, analytics and reporting, reducing the time and resources required, while using current systems. Plus, bots only do as they’re told, so RPA improves control systemically by providing consistent adherence to set rules. All tasks are tracked, monitored and logged to aid compliance evidencing and audit trails

Innovate the business and operating model.

The multi-purpose Digital Workforce, as a strategic enterprise asset, has the potential to deliver low cost high performance operations and make a material impact on the cost-to-income ratio.  With understanding of Intelligent Automation capabilities, services, products and ways of working can be reimagined. The addition of human-to-robotic interfaces and cognitive technologies at the front-end enables an improved customer experience

ADVANTAGE LIES WITH ORGANISATIONS THAT ARE QUICK TO UNLOCK THE POTENTIAL OF INTELLIGENT AUTOMATION

Facing relentless pressure to reduce costs while improving the customer experience, incumbent businesses are driven to automate their business processes to reduce labour costs and increase productivity, while gaining strategic advantage through increased operational agility and speed of innovation

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