UNLOCKING THE POTENTIAL OF AUTOMATION

The bots are not coming – they are here!

Software robotics will soon be ubiquitous. Forrester estimates that by 2021 there will be over four million ‘bots’ doing office and administrative tasks. The McKinsey Global Institute estimates that by 2030 47 percent of the US workforce will be automated

Like factories of the past, the offices of today are like assembly lines, requiring more inputting of data and less creative thought. RPA automates these low-end tasks, “taking the robot out of the human.”  This releases many hours of labour that can be switched to meeting demand elsewhere, without adding headcount, and to more value-adding and satisfying tasks that require human empathy, judgment, creativity and collaboration. New jobs are created too, such as automation developers and process controllers

Advantage lies with organisations that are quick to unlock the potential of workforce automation. Facing relentless pressure to reduce costs and with challenger start-ups being fully automated by design, incumbents are driven to automate their operations to dramatically reduce labour costs, improve productivity and increase operational agility and the speed of innovation

Leading organisations around the world are implementing RPA software and creating digital workforces:

  • Three quarters of companies are planning to use RPA (ISG Index). Those that have already run Proof-of-Concepts are scaling, fast
  • Using Blue Prism’s RPA software, an international bank has automated a range of processes saving over 1000 FTE. A global tier 1 bank recently placed an order for >1000 bots
  • A US bank uses Blue Prism for trade settlement, using the bots to perform research on the orders, resolve discrepancies and clear the trades. It previously took a human five to ten minutes to reconcile a failed trade – now a bot does it in a quarter of a second
  • A global telco uses 160 bots to process up to 500,000 transactions each month yielding a three-year return on investment of between 650 – 800% and reducing turnaround times from days to just minutes
  • In South Africa, the “Big 4” banks are all implementing RPA. DigiBlu’s clients include banks, insurers, asset managers, retailers and technology services companies

DigiBlu specialises in implementing RPA and creating digital workforces

 

You may not know where to start but we have the expertise to help you on your way

THE BENEFITS OF ROBOTIC PROCESS AUTOMATION

Beyond the benefits of cheaper, faster and better, RPA can also enable strategic advantage

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Cheaper

  • Reported cost reductions range from 30-80%
  • A software robot costs less than 50% of a single FTE but does the work of approx. 5 FTE
  • Forrester report an ROI of 220% and a payback period of 15 months
  • Avoids costs in support functions, office space facilities, equipment, software, and supplies
  • No costly rework
  • Reduced human attrition, recruiting and training costs

Faster

  • RPA reduces turnaround times by an average of 62% (Forrester), working 24 / 7 / 365
  • Faster time to market for new products, realtime processing and earlier revenue recognition
  • Rule-based outcomes and formulae that can be applied in seconds

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Better

  • 100% accuracy, with no human errors: no rework
  • Improves security (reduces fraud) and drives compliance. Fully audit-able
  • Less HR issues

STRATEGIC ADVANTAGE

 

Speed of Innovation.  RPA enables rapid response and innovation enablement through the fast automation of processes and the speedy integration of front-end digital technologies with back office legacy environments. Faced with the threat of disruptors, this can give the competitive edge back to incumbents

Increased operational agility. The bots can scale up and down and switch their tasks according to planned and unpredicted demand, immediately, without having to recruit and train extra people. The multi-purpose digital workforce can be orchestrated for maximum productivity. Processes can be automated and deployed in just weeks, without need of heavyweight IT support

Improved customer experience.  The digital workforce delivers faster and better service and 24-hour coverage. Staff can be released to customer-facing roles, savings can be invested into customer initiatives and pricing can be more competitive

Improved compliance.  RPA improves control by providing consistent adherence to set rules. All tasks are tracked and monitored to aid compliance evidencing and audit trails. RPA can also ease the burden of handling new regulations, avoiding the need to ramp up human capital and change systems

Operating model innovation.  When conceived with ambition and delivered as digital transformation, enterprise-scale multi-purpose digital workforces have the potential to deliver ultra low-cost, high performance operations with tremendous operational agility. Such a digital workforce should have a material impact on the cost-to-income ratio, while still enabling growth